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One of the most common terms I am asked about is micro-aggressions. Why? For some people it’s really new, for others, it’s difficult to understand.

Micro-aggressions can come from good intentions but have very negative and nuanced impacts. People are usually guilty of micro-aggressions when they are trying to make connections with diverse people by giving them what they believe to be a compliment.

But it backfires. Suddenly, they’re afraid to say anything to diverse people for fear of offending someone.

Module 5 teaches colleagues how to connect with each other in ways that don’t come across as offensive or weird. Colleagues will learn how to approach diverse people in the workplace, and how to handle conversation missteps in the moment.